Bukhari Travel Limited.
Terms & Conditions.
User agreement between the user (User, you) and Bukhari Travel. Please read these terms and conditions of use (Terms and Conditions) before using Bukhari Travel.com website (Site) and making any booking. You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking. All correspondence regarding customer service or your booking should be sent. Your Contract Your contract will be with Bukhari Travel Plc. For your financial security Bukhari Travel Plc. holds an Air Travel Organisers License (ATOL protected 3550), The Association of British Travel Agents (ABTA protected F7090) and are members of PATA & IATA. When booking travel arrangements our contract with you begins when we tell you your booking is confirmed either by telephone, fax or email. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking, by signing the booking form or otherwise contracting as telephone order with us, accepts responsibility for making payments to us for all members of the party. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Your Financial Protection All monies paid by you for the flights or air holidays booked are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 3550. Air Nigeria is not protected under the ATOL scheme. Payments Full payment for all products including promotional and offer fares based on foreign currency are required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Taxes and fuel surcharges do fluctuate and all bookings are subject to additional charges as these are consolidated contract fares with special conditions. You will be advised if additional monies are due. Payment can be made by all major Credit Cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice. If your travel documents are being paid for with a third party credit/debit card we will require written authorisation to be provided by the cardholder. We would also like to draw your attention to the purchase of products by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). We will endeavour to send out travel documents 14 days prior to departure by first class post at client’s own risk. Special, Recorded or Registered post can be arranged at an additional charge. The Company will not accept responsibility for documents mislaid or lost by the Royal Mail. Deposits At the time of booking you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit. Fares are not guaranteed until full payment has been received. Balance - You need to pay the balance by the due date. It is very important that you pay balance payments when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies it will be advised at the time of booking. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Amendments & Cancellations Air Reservations Many scheduled and most discounted airfares carry amendment and cancellation fees sometimes up to 100%. It is important that all customers’ check the fare rules prior to confirming their reservations detailed under the fare quote. Click through for further details on full fare notes. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed by Bukhari within 5 working days, but may then take between 12-14 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. Bukhari Travel accepts no liability for interest charges incurred for outstanding refunds. For scheduled air fares, an administration fee of £100 per ticket will be applied to all amendments and cancellations in addition to the airline's standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 12 months. Tickets issued for discounted air fares are subject to an administration fee of £150 in addition to the charges applied by the airline. Hotel Reservations All hotel reservations made through Bukhari Travel are guaranteed for late arrival. Hotels have varying cancellation policies vary and most of the hotels are non-refundable. Ask our travel consultant for more details. Insurance Insurance is 100% non-refundable. Alterations By The Company Although the Company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. Although under no obligation to do so, the Company will endeavour to notify all changes before departure if it is practicable to do so. No compensation is payable by the Company in such cases. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier’s decision will be final or Bukhari Travel amendment charges may apply? Cancellation By The Company Holiday arrangements excluding packages In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable. Packages The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you, then you will be offered the choice of purchasing another arrangement from the Company. Any price differences will payable/refundable as applicable, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" (defined in Clause 6 below) compensation will be paid on the scale set out in Clause 4 above. The Company will never cancel a package within 30 days of departure except for reasons of "force majeure" (check below). Force Majeure/low Bookings Force Majeure Includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control. Low Bookings Is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable. Pricing Policy All fares and other information displayed on our website are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clause 3). (a) Holiday arrangements excluding packages: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. (b) "Packages": Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you. Passport / Visas Compulsory passport and visa information and compulsory health requirements for the journey can be either obtained from us or through your travel agent. It is your responsibility to comply with the information provided and to any loss that may arise due to failure to comply. Suppliers' Conditions Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery. Rights Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless you advise the Company within 72 hours of receipt. Special Requests If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company. Departure Taxes It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Delivery of Your Booking The following applies to all products or services booked via our Site: E-tickets During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. Bukhari Travel cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. Ticket Delivery Bukhari Travel rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that Bukhari Travel does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with Bukhari Travel or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. Bukhari Travel would recommend that you do this before completing the booking. This will help us decide if express delivery is required Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are traveling with. Royal Mail 1st Class Delivery of Tickets If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us - but not before, unless your departure is within this time. Please note that if you opt for this delivery method and tickets are lost in the post then you will be responsible for any costs involved in re-issuing the tickets. Royal Mail Special Next Day Delivery As Royal Mail guarantee delivery by 12:00 the following day we would ask that you contact our call centre within 72 hours of your confirmation email if you have still not received tickets - but not before. Failure to contact within this 72 hour timeframe may result in costs from the airline which you would be responsible for paying. In exceptional circumstances, Bukhari Travel may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Queries and Complaints relating to your Booking Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's requires further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight Hotel Packages your failure to comply with this procedure could result in us being unable to accept responsibility. APIS All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Bukhari Travel and consent to Bukhari Travel passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking). If you are travelling to a country that requires Advance Passenger information, Bukhari Travel will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Bukhari Travel will send you an email confirmation containing a link where you can enter the information manually at any time before your departure. Customer Behaviour It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. It is also the responsibility of the traveller to be at the airport at least 3 hours prior to the departure of his/her time of departure of flight. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. Use of the Site The Site is provided on an 'as is' and 'as available' basis. Bukhari Travel does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Bukhari Travel does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage. Information on the Site Bukhari Travel offers all of the general information on the Site for purposes of guidance only. Please note that Bukhari Travel may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Bukhari Travel does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements. Bukhari Travel does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier. User Obligations You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. You must be 18 years of age or over and have legal capacity. You warrant that all information you provide about yourself or members of your household shall be true and accurate. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use. Denial of Access Bukhari Travel reserves the right to deny access to the Site at any time without notice. Links to Third Party Web Sites The Site may contain hyperlinks to external web sites owned and operated by third parties. Bukhari Travel has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Bukhari Travel. You should direct any concerns regarding any external link to the site administrator or webmaster of such site. Currency Converter Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking. Copyright and Trademarks The copyright and all proprietary rights in the Site and all content are reserved by Bukhari Travel. The material contained within the Site is the property of Bukhari Travel or its affiliates unless identified as belonging to third parties. The name Bukhari Travel and any other marks, logos and graphics of Bukhari Travel displayed on the Site is registered trademarks of Bukhari Travel or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks. Privacy Policy The terms of the Bukhari Travel Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Bukhari Travel and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Bukhari Travel Privacy Policy. Security Policy Bukhari Travel uses secure technology in order to safeguard personal information and financial transactions. Bukhari Travel complies with the procedures and security standards as further set out in the Bukhari Travel Security Policy. ATOL The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more. Changes to Terms and Conditions Bukhari Travel reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Governing Law This User Agreement is between you and Bukhari Travel and is governed by the laws of England and Wales. The Site is offered to you by Bukhari Travel, whose registered office is at 139 Lee Street Oldham OL8 1EG. Great Britain. Please note that this is also the address you should use for all correspondence regarding customer service. With SkylordTravel.com you get a travel company that can take care of all your travel needs. We have been established for over 30 years and supply low cost flights to over 2000 travel agents in the United Kingdom. With you can either book a flight or book a combined flight and hotel. If you cannot find what you are looking for, you can always call us on or we will be happy to help you find your perfect travel solution. We deal with hundreds of airlines, thousands of low cost and luxury hotels and can tailor make your dream holiday.
Umrah:
The balance owed for an Umrah package must be paid at least 3 weeks before date of departure. Cancellations must be made no later than 3 weeks before date of departure or in special circumstances 2 weeks prior to applying for the visa. Please note that if cancellations are made after the airline tickets is issues and / or after the visa has been issued, no refund for the visa will be given , and refunds for the airfare will be subject to the terms and conditions set out by the airline.
On rare occasions it may be necessary to make modifications to the package and we reserve the right to make changes at any time. In the majority of cases such changes will be minor but if they are more substantial we will do our best to advise you prior to your departure.
Compensation arrangements do not apply to changes caused by reason of War, threat of War, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, and technical problems to transport & other, airport closures, theft, lost, adverse weather conditions and similar events.
5.Delays
We cannot accept any liability for any delay in your flight to or from U.K. whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the airline, the airport authorities and or the action of the air traffic controllers, mechanical breakdown, strike or action, industrial action or otherwise. However in certain circumstance you may be able to make a claim under your Travel insurance Policy. During your pilgrimage expect long delays mostly at airports, passport office and coach transfers due to the enormous amount of pilgrims in Saudi Arabia. We do not accept liability for any such delay or any incidents in Saudi Arabia .
*Travel insurance is not required but highly recommended.
*We do not provide travel insurance.
Please note we are not responsible for the buses provided to us by the Saudi Government during Hajj and umrah. We cannot ensure the quality of the bus (i.e. whether it will be a new bus or an old one). All transportation during Hajj is provided by the Saudi Government, and we have no control as to what type of bus we get to transport our pilgrims in.
6.Important information
a) When you receive your tickets, you must check them carefully and notify your travel agent (if booking your flight on your own) or us, immediately if you think any details are inaccurate. We are not liable to you for any problems, which may arise if you do not advise us of them.
b) You must ensure that you have fully complied with any pilgrimage health requirements, such as vaccination. c) Although we provide religious materials such as books and tapes, we stress that you are solely responsible for the performance of your Hajj/Umrah. You must ensure that you are fully aware of all the rituals of Hajj/Umrah and how to perform them.
You must no behave in a way which causes distress, injury or annoyance to the others or create the risks of danger or damage to property. If you do so, you may be evicted from your hotel and therefore we have no liability to you. We will not refund any portion of the cost of your pilgrimage.
8. Transport
We cannot accept any liability for any delay in your transport from Saudi Arabia. whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the Transport Company , Transport authorities or the action of the traffic controllers, mechanical breakdown, strike or action or otherwise.
However in certain circumstance you may be able to make a claim under your Travel insurance Policy.
During your pilgrimage expect long delays mostly at airports or road , passport office and coach transfers due to the enormous amount of pilgrims in Saudi Arabia.
We do not accept liability for any such delay or any road incidents in Saudi Arabia .
9. Brochure Information
We have compiled the information in this brochure as accurate as possible. However, since we include so much information and since the brochure is prepared up to 12 months in advance there may be occasions when on advertised facility may be altered or withdrawn for reasons outside during your own pilgrimage e.g. planned Ziyarat may be changed or cancelled. It is important to bear in mind that your expectations of pilgrimage must be reasonable and be based on what we have said to you in this brochure. We do not accept liability for any disappointments of which you may feel as a result of unrealistic expectations. Further the operation of certain amenities and facilities may be subject to local licensing laws or religious pilgrimage. Maintenance and local energy conservation measures may mean that hotel limits certain facilities, e.g. air condition or water supplies; unseasonable weather conditions may cause electricity failure. In such circumstances and described Bukhari Travel shall be under no liability for any loss or damage arising there from. The operation and supervision of overseas property, transport of other services are subjected to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirement of many foreign countries is of lower standard than that in U.K. You should note that the standards imposed will be that the country you are visiting and that no of the U.K. All our accommodation in hotel is according to Saudi Law. All meals are provided by us three times a day in Makkah, Madinah and during the 5 days of Hajj. Please be aware at time of printing the brochure we may not be able to specify the airlines and dates stated as they are subject to availability.
If after your booking has been accepted, you wish to transfer to a different pilgrimage within this brochure, change departure date or alter any detail in this booking form we shall do our utmost to satisfy your requirements. However should you find it necessary to cancel or amend your tour Package, please contact our Package Operator immediately, the Bukhari Travel Limited booking fee is non-refundable? The scale of cancellation/amendment charges to be applied will be outlined in your Package Operators booking conditions
Should you or any part of your party be forced to cancel your booking once it is accepted, a valid cancellation can only be made if your give written instruction. The instructions must be signed by the person who signed the booking form. If you cancel, a cancellation charge will apply on the Our Tour Operators basis.
Bukhari Travel Limited are not liable or responsible for any loss or damage to personal belongings or luggage. Luggage lost/damaged by the airline, hotel, or transport services (transport provided by the Saudi government During Hajj) will not be compensated by Bukhari Travel Limited.
Laundry services are a complimentary service provided to the Hajjis, and Bukhari Travel bear no responsibility for any items lost or damaged by the laundry service being used.
The Company’s Obligation:
While booking you must acknowledge that there is a risk associated with the Hajj and Umrah. The risks include overcrowding in hotels and poor management of public places. You should be fit enough to travel for Hajj and Umrah you must take reasonable care for your own safety and the safety of other people in your group.
If any member of your group is injured or killed as a result of an element forming part of suppliers. The Company do not accept responsibility if the death, personal injury or failure of the arrangements is due to unforeseen circumstances which, even with all due care,
1 – We assume no responsibility for any delay, change in schedule, loss, theft, injury and damage to, or in respect to any persons or properties however caused or arising in connection with the services of any trains, vehicles, carriers, aircraft, motor or other conveyances or hotel which may use, whether wholly or in part in the performance of its duty to the passengers.
2 – We also no liability whatsoever for acts of governments or other authorities, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond Bukhari Travel control, or from any loss or damage resulting from improper passports, visas or other documents.
3 – Bukhari Travel Limited will not be responsible for failure to follow instructions, including but not limited to check-in and check-out times and baggage handling.
4 – Bukhari Travel Limited takes, in the event of flight delay or miss connection, no responsibility of any additional costs due to delay or miss connection of confirm flights, baggage lost or delay or transit layover hotel accommodations. It is the responsibility of the airlines to determine exactly what procedure will be followed.
5 – Customers are reminded that they remain responsible for any insurance they feel necessary e.g. health care, travel, and loss of goods. (We are not provide any type of insurance)
PLEASE NOTE:
We strongly advise you to make your own travel insurance for your peace of mind and to protect you against any unforeseen circumstances / cancellations
6 – If your application for the Hajj or Umrah Visa is rejected due to personal circumstances, then you will be held responsible for all financial or consequential loss.
7 – You are required to respect the privacy of others at all times, especially in the holy cities, by lowering your voices, avoiding arguments and not causing disorder whether in the group or within your rooms or in reception areas.
8 – We will not be responsible for any lost, damaged or delay of luggage but will offer our full support and help if luggage is lost in trying to recover it. We will not be financially responsible for its replacement and neither responsible for the missing luggage paperwork and for the picking up and delivering of your luggage.
9 – Each person will be responsible for their health costs, both from the illness and any consequences that arise, unless agreed in by us
10- All activities during Hajj / Umrah i.e. Ziyaarat, pelting the Jamaraats, etc will be conducted and performed in a form of a group, so therefore please co-operate by not wandering off on your own or by forming your own personal group.
11- We use the hotel grading (e.g. 3, 4 or 5 Star) as approved by the Saudi authorities. These may not exactly correspond to those used in Europe.
12- Anything not included within the standard package offer, will need to be paid for separately. If you have any special or specific requirements you must inform us at the time of booking, or we may not be able to arrange the required facilities.
13- No documents will be posted out to applicants due to danger of loss and delay. If you insist on posting documents, any consequential loss/delay is your responsibility.
14- It is your duty to ensure you have the relevant documents
15- RESERVATION / DEPOSITS: Reservations should be made with a 10 to 20% deposit to ensure passenger booking. Full payment is due on collection of Documents.
16- CANCELLATION: Passenger’s deposit will be not refundable, administration fee. In addition to above addition penalties and/or charges imposed by hotel/airline/bus companies together with services or hotel space may be imposed. (Hajj and Umrah packages are not refundable)
17- Due to current situations in Makkah Bukhari Travels Limited are not responsible for any Transportation delay or cancel or any incident in Saudi Arabia ex: bus,
18- The Company will not tolerate any kind of verbal or physical abuse to its employee by anyone before or during Hajj &Umrah.
(Should this happen The Company reserves the right to terminate your contract, no refund or compensation would be paid.)
I have read the Terms, Conditions & Regulations of Bukhari Travel Limited. By submitting my passport and payment, I agree completely to the above contract.
It is your responsibility:
Please also note:
To observe the laws, regulations and instructions applicable in the Kingdom. To leave the Kingdom and not after expiry of specify period granted by the embassy to perform Umrah. Umrah visa, Not allowed to work in the Kingdom with or without pay. Umrah visa holder Not to stay in the Kingdom to perform Hajj .
Extra Care :
We strongly advise you to make your own travel insurance for your peace of mind and to protect you against any unforeseen circumstances /cancellations/ healthcare, travel, and loss of goods.
