We would like to advise you of the following: -
COVID19 Notes:
Due to the ongoing COVID19 (Corona Virus) situation we advise you to check the UK Foreign Office website before travelling. Each country will have it's own rules and entry requirements which are being updated constantly.
This may include COVID19 testing before departure or on arrival at the destination along with quarantine (possibly at passengers’ own cost). Before testing please check with the airline if a specific lab or test needs to be used as this can vary by destination and airline.
You can use the link below and search for the entry rules for destination you are travelling to. https://www.gov.uk/foreign-travel-advice
Please be aware that nearly all airlines and airports require travellers to wear face masks at the airport and on-board the aircraft.
General Policies
You should purchase travel insurance at the time of booking your flight or holiday. By booking your flight or holiday you confirm that you have already purchased travel insurance or will purchase travel insurance to cover you for your booking. This cover should also include a clause to cover you for airline failure which may result in your flight booking being cancelled.
Please check all names, dates and timings on your documents and inform us immediately if you notice something is not correct.
Please ensure you check any health or vaccination requirements for any countries you are visiting.
Please make sure you have the relevant visas and travel documents for your trip, including any stopovers/transits and your passport is valid for travel. Many countries require your passport to be valid for at least 6 months beyond the period of stay.
We recommend that you purchase travel insurance to cover your needs.
For additional travel information please visit the below UK Government sites https://www.gov.uk/foreign-travel-advice https://www.gov.uk/browse/abroad/travel-abroad
Flight Policies
We act as an agent of the airline; in case of financial failure of an airline we will not be liable.
Unless otherwise stated in writing your ticket will be non-refundable and non-changeable.
Once booked tickets cannot be transferred or names changed.
We recommend you check-in online, for any flights booked. For Economy class bookings please arrive at the airport at least 3 to 4 hours before departure. For Business and First Class please allow at least 2 to 3 hours.
Unless otherwise stated in writing your ticket is only valid for the dates you have booked to travel. In cases where tickets are changeable, it will be subject to availability and there may be a re-issue charge and/or fare difference payable to the airline. Tickets may only be changed within the original restrictions of the fare booked.
If a ticket is changeable you may need to do this 48 hours before you original date of travel.
If a flight is missed, the airlines regard this as a no-show and even if a flight can be changed, no-show charges will be applied (although you have may be at the airport). Failure to turn up for a flight without prior notice can also lead to your booking being cancelled by the airline leaving the whole booking non-refundable. We advise you to check your flights before any travel in case of any schedule changes by the airline.
Hotel Policies
Early Check-in or Late Check-out requests are subject to availability and on the day of arrival or check-out. They may be subject to a charge by the hotel. General hotel check-in times are between 12pm and 3pm. Check-out times are generally between 10am and 12pm. You may contact the hotel directly for check-in or check-out times.
Any special request will be passed on to the hotel but cannot be guaranteed. This includes but is not limited to High/Low floors, interconnecting rooms and Twin/Double room requests.
If you have requested an extra bed please be aware that many hotels provide a pull out sofa bed or rollaway bed.
The hotel price does not include extras at the hotel such as mini-bar, room service, phone calls or extra meals/drinks (on top of the meal plan booked).
